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A shipping confirmation email is always sent to let you know when we shipped your photograph, along with a tracking number (only for our Aluminum prints and Original Edition photographs).

We only sell the Replica Editions in one size: 60 x 40 cm.

For bigger sizes, please see the Original Editions of the photo you would like to purchase.

Upon ordering on the website, always double check your address to make sure it is accurate.

In some rare cases, your package might be detained by customs for whatever reason (cf. Dubai). We strongly suggest you to contact your nearby post office/customs to check the shipping status of your photo.

If your photo still hasn't arrived after the above timescales, stay patient and drop us an email to sales@imperfectframe.com with your name and order number.

We may ask customers to leave up to 30 days before we re-dispatch an order. You will just need to pay the fees needed to ship your photograph.

If your photo has been seriously damaged in transit, then we are sorry for the inconvenience. Please drop us an email at sales@imperfectframe.com with some photos of the damages. Only you will need to cover the shipping fees so we can ship you the same product again.

For our Original Editions, you get a lifetime warranty, no matter what happens during transit or after. You will only be required to cover the fees needed to produce again your artwork and destroy the damaged old one.

"La Joconde" for example was uniquely painted by Leonardo Da Vinci in the 16th century but ever since its creation, thousands of people have bought printed replicas of the painting to hang at their home. If you supposedly were the only one to own such a piece, the painting would have a worth estimation of over $800m in today's money!

It works exactly the same in the fine art photography industry. While so many people buy from their favorite art photographers the same replicated photographs over and over again, owning a limited original edition will set you apart and make sure your artwork is authentic. Every original edition comes with a certificate of authenticity which is signed, numbered, and dated by the artist. We typically use the best photographic materials available in the world to produce your original photograph that will set a unique, timeless mood inside your space.

As each copy is sold, the price of the next photograph of the series will increase as rarity increases and availability gets scarcer.

Although people buy an original photograph simply because they love it, it can also be seen as your first stepping stone to fine art investment. Your numbered edition you purchased will retain value in the long term and increase in value. Once the edition is sold out and enters the secondary market, it is possible to sell the artwork at a much higher price.

The earlier you buy your original edition photograph, the higher the increase of your fine art investment will be.

While our matte paper is printed on a professional Epson's 10-color ink inject machine and looks beautiful, it simply cannot be compared with the Fujiflex because the substrate is totally different.

The Fujiflex surpasses any other papers on the market today. Similar to the famous Cibachrome in feel, it has an ultra smooth, high-gloss surface. The depth and dimensional quality of the Fujiflex cannot really be described with words. Instead, it should be seen firsthand to be believed! At our art gallery in Bali, we display some Artist's Proof editions. We also have some smaller samples of other photographs in order to familiarize our customers with the Fujiflex and its difference with the Replica's matte paper.

The depth of the substrate reflects more light which makes the Fujiflex more brilliant than any other papers, thus creating a deeper, wider, and richer color gamut than even Pearl or Metallic papers alike.

Exclusively processed in Europe for collectors and traditionally developed on the lightjet printer from Océ, the paper guarantees extreme longevity and enrich your place with a museum-quality photograph for the decades to come.

To run an efficient service for our customers, purchases of the photographs listed on our website will be posted out within 48 hours.

If you wish to cancel your order, you may contact us as soon as possible before your order has been posted out. We will provide a full refund on your order.